Customer Survey

Moving Customer Satisfaction Survey – Mashav Relocation

We value every customer’s experience. After your move, please take a moment to complete this survey. Your honest feedback allows us to maintain the highest standards in the Maryland Moving Customer Satisfaction.

Mashav Relocation

4.7

Based on 69 reviews

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Mashav Relocation

5.0

Based on 10 reviews

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Anthony Johnson

16:37 28 Jan 21

I used Mashov for a local move and the services were extremely expensive but the quality of work was average at best. When I initially called to schedule the woman told me that she was quoting me for 5 hours of service but that it was unlikely I would need all of it. The movers ensured they used all 5 hours. I only had a bed, sofa, dresser, 3 tables, and a few other misc items and I was only moving 20 miles away. The total was $850. I was willing to pay more because they were highly recommended by a coworker. However, they severely and unnecessarily scuffed and scratched my walls in my brand new home. I also noticed that one of my bins of clothes was wet when opened. Not sure how that happened. They also put legs on my tv stand together incorrectly. When I emailed to report this, they never responded. I would not recommend them.

Rickiea Thornhill

00:41 19 Jan 21

This was my third move with Mashav since 2013, and my first local move with them. First, the fact that the same person I used 8 years ago to schedule my move was the same person who called me to schedule this one says a lot about a company. The guys were prompt to arrive, efficient, and careful. And the same guy who headed my last move in 2016 was still there. The moving blankets were all spotlessly clean, they had plenty of tape, and they wrapped everything better than I would have. They disassembled my bed and wrapped the mattress and boxspring. The crew had to move some heavy, awkward furniture down three flights of stairs in my condo, which I know is difficult and can be slow. This included a very old, heavy, and valuable china closet, which they took great care with. They then met my parents at the new house, unloaded everything where it needed to go, set up my bed, put down rugs, reassembled cabinets, and finished exactly at the time that had been estimated. They were super careful to point out any damage before wrapping things, and I have not found anything broken that wasn't already prior to shipping. I would highly recommend Mashav and I will call them if I need another move--which hopefully won't be for quite some time!

Stacey Nedrow-Wigmore

14:39 18 Jan 21

Mashav Relocation company was spectacular with my local move. From working with May in getting the quote to Ron to call a day ahead of the move to confirm to Brian and his team moving me on moving day. The entire transaction was smooth, quick and efficient. Brian and his team were on time. Very careful with fragile items and friendly. Very professional. I recommend Mashav Relocation. My move was local to Baltimore, Maryland from a house to a storage unit. When I am ready to move my stuff out of storage, I will be calling Mashav again!

Nadine DiSpirito

19:40 20 Dec 20

vincent abellera

15:03 08 Dec 20

Great Movers!!! I cant say enough good things about them. The saved our move day!!!

ADI SMITH

19:34 07 Dec 20

Awesome experience with the team that moved us. They are the hardest working guys I’ve ever seen in my life! They were strong and they all has masks and kept a safe distance. I think the price was fair for that type of work. I’m really impressed with the way they work. They were very professional and ultimately they moved us with no issues. The entire move was hassle free thanks to the hard-working guys of MASHAV RELOCATION.

Lucas Jones

16:22 03 Dec 20

We used Mashav Relocation for packing services for an international move. Rachel provided friendly, knowledgeable and professional service. We were able to do a virtual tour with her and she provided a very detailed quote. Byron and his team arrived on time and we appreciate that they wore masks and observed covid-19 guidelines. They were amazingly efficient! They disassembled, carefully wrapped and labeled all items. The quote was exact and there were no surprises. We would recommend Mashav to our family and friends. Thank you Mashav for a job well done!Monica

Monica Keller-Sawyer

17:21 17 Nov 20

I did my research and chose Mashav because of their great reviews. They did not disappoint. Diligent follow up leading up to the move. And they sent a great group of movers who moved everything in our 3 bedroom home in 5 hours!

Raquel Simental Young

15:27 06 Nov 20

They were on time and efficient.

Clyde Wilkins

14:57 06 Nov 20

I was very impressed with my movers. They were on time, very professional, and efficient! I felt that they paid exceptional detail to my belongings as well which I really appreciated. I would highly recommend this company to anyone looking for moving and storage services. Thank you for making such a stressful situation as seamless as possible!

Michelle Boyd

16:53 25 Oct 20

Ashley Bosworth

19:41 22 Oct 20

they were the less expensive by far.
efficient, hard working and never stopped from start to finish. they wrapped every bed, glass, dresser. etc. and then unwrapped and set up in new home. great experience.

William Bednarek

02:28 09 Oct 20

Overall, it was a good experience. Professional movers moved a 3000 sq feet home in one day. strongly recommended. Ask for the three brothers.

Henritta Hudson

14:58 25 Sep 20

Monique D. Mitchell -State Police-

16:07 23 Sep 20

Brunchy Boutique

15:48 22 Sep 20

This company came highly recommended, and we could not have been more satisfied with their service! We have used them several times, and each time, they did a fabulous job. Some unique pieces needed to move with caution because of the sentimental value, and they did an outstanding job! I highly recommend them

Barb Trundle

13:08 08 Sep 20

Barb Trundle

12:31 08 Sep 20

Kaor Admin

14:11 06 Sep 20

Dee Gmail

18:05 18 Aug 20

Winnyfreebyrd

17:37 18 Aug 20

Good movers and Packers! Very good job done by the movers. They were nice and respectful. They have face masks on and sanitize everything appropriately. Very professional so I’m very pleased.

Benjamin Brown

16:34 18 Aug 20

Good movers and Packers! Very good job done by the movers. They were nice and respectful. They have face masks on and sanitize everything appropriately. Very professional so I’m very pleased.

Benjamin Brown

15:43 18 Aug 20

The movers that came to pick my stuff up from Washington we're awesome. They wrapped and stored everything cafefully. What I am most disappointed with is my move costing 3x's the price I was quoted! I am not exaggerating! Next, once my stuff arrived in Georgia, the moving truck sat outside my house for 4 hours before I finally called to inquire about whether or not that was my truck. The driver comes in finally after 30 mins of my call for me the pay the remaining balance. At this point, 1 African American guy (not the Russian Driver, or Hispanic men that orginally moved my stuff) is unloading everything by himself. I inquired about a crew and the African American man said "I dont know ma'am, I just answered an aid online". So after paying over $4000, there was no crew that unloaded and set up my furniture. An aid was literally put out that morning for 1 guy even though I paid for a crew. Not only was I not refunded any of my money back but the guy that unloaded everything in my house was paid $180 for all the work he did without any help! Not a good service if you really care about where your money is going and your fellow brother!

Danisha Bailey

07:45 16 Aug 20

We used Mashav Relocation during the pandemic. Service date 06/08/20. Just want to provide couple of feedback and hope these might helpful for someone else.1. We asked movers whether they takes all covid-19 precaution before we booked their service but unfortunately they didn't even wear hand gloves and shoe covers during their service. We were too upset with that behavior. We have to clean all items and places they went in order to make ourself safe as we have 2 little kids and they touch everywhere.2. Even though they say they wok based on hourly rate, they won't move anything outside from your initial list. What happened to us is we didn't provide full list items when we booked so they didn't move items not listed in the list and they completed whole move with in 2 hours including travel time and we paid for 4 hours of work(thats the minimum). We moved remaining stuff ourself. So don't believe their hourly rate, just get full list of items and exact count of number bags, box etc and give to them in advance.

Anoop Philip

20:16 14 Aug 20

Angah TV

02:42 13 May 20

I’m so glad I hired these guys. Beautiful experience. Thank you!

Habib G

17:24 18 Mar 20

Ran Shani

16:11 19 Feb 20

Debra Perlin

21:14 15 Feb 20

Great move. Easy. No drama. No extra charges. They came on time, did their job and they were super polite.

brondi borer

17:27 10 Feb 20

Tom McGovern

00:27 05 Feb 20

Very nice and easy to work with. Moving guys were very personable and went over and beyond to help me move my daughter to her new home.I will call on Mashav Relocation when we move again!

Katie Barefield

17:04 09 Jan 20

A fantastic job was done by these movers! Top-of-the-line relocation service in Maryland from a three-bedroom townhouse to a single-family home. The Packers and movers were very polite and extremely fast. The office representative had a comprehensive knowledge of all the details and gave us excellent guidance on what to expect and how to make this an affordable move with clear expectations. In my opinion, doing your own packing will save you a lot of money, but on the other hand, it does take a lot of time, so start packing as soon as possible.

mashi

15:49 09 Jan 20

May with Mashav Relocation were excellent. They communicated the day before and were on time the morning of Dec 6th 2019.After receiving several moving quotes, several companies doing my own google check found their reviews weren't like the reviews they provided and were almost double the cost.We had movers come top help us move some furniture from MD to VA.No extra charges! We had 3 movers for a total of 10 hours including travel time from MD to VA.And of course travel charge for them back to office.We only used 6 hours instead of 10 and our moving costs instead of being approx $1900 ended up being a total of $1400 or less.26' truck3 moversGreat company.Thanks Angies list:)

Michelle Mathews-Kalinock nmls 195916

22:03 31 Dec 19

The men that showed up were extremely nice and worked very hard. The only issue which was not their fault was that it took longer so it cost more. They had a good distance between the apt and the truck that was not figured in time. That was my error as I should have let them know.

Linda Davie

19:02 09 Dec 19

Brendan Patek

01:24 27 Nov 19

Our movers arrived on time and were fast and efficient. They did a great job disassembling and protecting all of our fragile items during the move. They placed things exactly where we wanted them once we got to our new home. We had a move that consisted of three stops and they finished within 6.5 hours! Overall, they were pleasant and eager to get the job done. Worth the value paid and would use them again for future moves. Highly recommend!

Keisha Tate-Brown

20:01 19 Nov 19

donna jones

19:54 05 Nov 19

The movers were on time and nothing was damed or scratched. Best movers period.

Kimble Bouyer

22:09 02 Oct 19

Hard working, polite, careful, efficient, cheerful and economical. Nothing was scratched or damaged. Everything was done quickly. A joy to work with this company!

mygummo

19:18 20 Aug 19

Meseret Bezuneh

10:55 12 Aug 19

Thanks to Mashav Relocation for taking such good care of our things (and us)! The team packed up our house and safely delivered it *all* to its temporary storage unit home.

Some other useful details:
-It is almost impossible for me to make non-work related phone calls during normal business hours (back to back on Zoom, y’all) so I was able to coordinate the entire move via email with the helpful Mashav staff

-We decided to spring for Mashav to also pack up our things due to the sort of last minute nature of our move — this was a first for me and well worth the investment

-I got a text reminder to confirm the move (the future is now)

-The team was patient and helpful when we needed to change storage units at the very last minute causing a short delay mid-move

Now, to settle into our temporary digs and discover our new neighborhood...

#thisoldrowhouse

Emily Pearl Goodstein

12:53 06 Jul 19

Damoi Walter

12:24 02 Jul 19

Worth every penny. They have great rates and are very very fast. Also they do not sacrifice quality over quantity. They over protected all of my furniture and asked multiple times if any had to go. I never felt like I was inconveniencing them or that they were not focused on protecting my stuff!

Justin

11:35 23 Jun 19

I have used their services 5 times for office moves and all times have been great. My colleagues and I noticed how dedicated and hard working their movers are. We had hard working and most efficient team each time - They showed up ahead of schedule, did the job right and left us with a smile.

Maya Mashiah-Ferman

16:38 02 Jan 19

I first heard of Mashav Relocation when my friend and next-door-neighbor used them when she and her children moved to OH last year. I was so impressed with how knowledgeable the movers were with wrapping and moving their items, and so I knew that I will be calling when it was my time to move.

And so about a year later we needed to move, I called my friend and asked for the details and phone number of the company that moved them. At first, I assumed that they do only out of state moves because they moved my friend to OH, so I wasn't sure if they can help with our move because we were moving locally. When I called Mashav, I was happy to hear that they also do local moves.
I then scheduled with them an appointment for an in-home estimate. Mike showed up at my house for the in-home estimate appointment, and he was great with explaining everything to us. He also took notes of everything that we needed to move and what we needed the movers to help us with.
We got the estimate and even thou it was a bit over our budget we were happy with it. The quote covered all our moving needs and more, so that worked for us!

We moved two weeks ago, and I can say that choosing Mashav as our mover was the best decision we made. We had a smooth move, and the guys were great, polite and professional! They made sure to wrap everything and handle our belongings with care.
I also want to thank Mike and the people in the office that helped with our move, they were a great help in planning the move and were always nice answering my questions, and I called many times with many questions ;)

Jennifer Grant

16:22 02 Jan 19

We are very pleased with the service that these guys provided for us. They are professional highly respected movers we give them their inventory list containing all of the items that we plan to move and they took it from there. They’re very nice so I have no problem recommending them to anyone who’s looking for movers were there it’s local or interstate I’m sure they’ll do a great job.

barbara walker

16:10 02 Jan 19

Great company! We had an excellent experience with them this past weekend. It was a last minute move, and Mashav were able to accommodate us with our move date and the price. Reasonable rates and extremely professional movers! I highly recommend!

sean yam

19:28 31 Dec 18

recommend this company to anyone looking to relocate locally or out of state. We moved two weeks ago, and I can say that choosing Mashav as our mover was the best decision we made. We had a smooth move, and the guys were great, polite and professional!

Wayne Alen

18:31 31 Dec 18

We moved two weeks ago, and I can say that choosing Mashav as our mover was the best decision we made. We had a smooth move, and the guys were great, polite and professional! They made sure to wrap everything and handle our belongings with care.I also want to thank Mike and the people in the office that helped with our move, they were a great help in planning the move and were always nice answering my questions.

jennifer grant

14:13 31 Dec 18

Mashav Relocation was great throughout my entire moving process! They were not only patient, but very flexible and understanding. They came out and did an estimate. The office called me a few times to follow up until I could schedule. The day of the move, I had a small crisis where my new home wasn't available... after the moving truck was all loaded up! The movers were very gracious and held my items overnight. They even came back early the next morning to unload once I was in my new home... even though it was a holiday! Highly recommend!

Lindsey Domer

02:13 21 Dec 18

Since I called the first time, May was excellent at keeping me posted of details: budget, schedule, delivey of boxes etc. The day of moving, Roger and his crew were professional, efficient, and solved every challenge a move implies. I highly recomend Mashav Relocation, they are honest, serious and transparent in relation to cost.

Rene Leon

11:57 06 Nov 18

This was my first time using a moving company and I couldn’t have had a better group of guys. They were amazing!

Whitney Myers

02:40 21 Sep 18

Quick, efficient, and friendly.

Kimmy Sid

19:21 20 Sep 18

Jayasankar Shivakumar

20:12 06 Sep 18

Jorge Garza

18:29 27 Aug 18

There are a lot of scary moving stories on the web. I needed my shop tools moved and other stuff. They did a great job, on time, on budget! Would recommend their service.

P. Jones

16:08 22 Aug 18

The movers arrived on time and ready to move. There was 3 men that arrived promptly, courteous, and professional. They made my moving experience a breeze. I was allotted 3 hours to move my 2 bedroom apartment to a townhouse. It only took 4 hours due to me not packing as thoroughly as I could have but they wrapped everything up and moved it anyway. They did not take a break during the entire 4 hours, I didn't have to complain about how they moved my belongings as they took every precaution to wrap and double wrap my bedding, sofas, tvs, etc. I have never had an moving experience like this and I highly recommend them to anyone. I will definitely use them again in any move I need. Great job!!

Mendi Warren

13:35 16 Aug 18

Professional movers who arrived on time and charged an acceptable amount. Will recommend to others.

Shawna Jordan

18:25 01 Aug 18

M L

17:27 01 Aug 18

Mashav Relocation moved us this past weekend. They were on time, which was awesome, loaded up my stuff in a very timely manner, and unloaded everything efficiently, and they were all super nice guys!Making the reservation was very easy and my rep Dee and May were very helpful and answered all my questions. The dispatcher (I don't remember his name, sorry...) called to remind me that they were coming, I didn't need the reminder, but it was nice to know that they were on top of it.It was refreshing to work with people who understood what the job required, and then did what was required.While it was a little spendy, I felt that my needs were accommodated and then some, and it was worth every penny to have three guys who were enthusiastic and really nice and fast! I would definitely use this company again.

Nicole Anderson

19:07 30 Jul 18

Angela Colbert

16:55 30 Jul 18

I called yesterday to see if they were able to move me tomorrow and I knew it was short notice but I was hoping they would say yes. The best decision I could've made giving them a call. the team were prompt,handled all of stuff with care, AND finished before the 3 hour timeframe we discussed. I was beyond impressed. I HIGHLY recommend these guys to anyone in need of professional movers.

Andre Ward

14:54 27 Jul 18

Amazing service! May was extremely responsive in scheduling, providing an estimate and keeping us updated with the delivery. The Movers Roger and his team did a great job! They packed and moved all the stuff with extreme care and patience. They were good at disassembling and re-assembling at the new place as well.Their moving truck was clean and equipped with all the moving supplies and equipment needed.I would recommend these guys for your next move!

David Young

17:49 24 Jul 18

I’m so grateful for this moving company! The movers were phenomenal I could not of asked for a better service with better people. Moved locally within the DC area a few times. The entire move was smooth, the movers took care of all our furniture including putting everything back together. What a wonderful experience! Thank you Mashav relocation.

Crystal B

15:48 24 Jul 18

We had to move six bedroom house filled with furniture, appliances, beds, heavy furniture, you name it. Four guys from Mashav showed up at 7 am and began working... and they did not quit until 10 pm doing an amazing job for over 15 hours. They only stopped for 10 min lunch, otherwise it was a non-stop super hard work. These guys' work ethic will put anyone to shame. We could not be more pleased with their performance. Nothing was damaged or scratched and some large pieces of furniture miraculously found their way to the third floor of our new home. Amazing job. I have seriously underestimated how much stuff there is in my house and yet they did not say one word to me that they had to work overtime and that they went home to their families five hours after scheduled time. I would higly recommend this moving company to anyone.

sebastian krop

20:50 17 Jul 18

Polite, dedicated about the work, customer friendly and professional.I would like to refer Mashav Relocation.

Ella Rew

18:48 23 May 18

I give these guys 5 stars because they are polite, they work hard, and in the end they are true to what they promise. I needed to move my mom from Rockville MD to Washington DC. Dee was the representative who quoted a fair price and made sure everything went smoothly. The movers Roger, Carlos and Adrian all were polite and hard working. They wrapped all the furniture well and the move went great! The time quoted was a little under what it turned out to be, but my mom had a lot of stuff! Mike the dispatcher was very fair in his price and even offered a few discounts at the end I would use them again and recommend them to others. Altogether, this was the absolute best money that we have ever spent on a moving service. They showed up on time and moved the entire house in half a day. All of the movers were super-efficient, very careful, and skilled in moving our belongings. Not once did any of the guys complain about anything we asked them to do and we could tell that they really loved their job and were passionate about providing excellent service. Another great thing about them, the job was $400 cheaper than the quotes we received from the bigger companies. This move could not have gone any smoother; it was a completely stress-free and enjoyable experience. We have already referred Mashav relocation to 2 of our friends and will tell everybody we know about them. And don't let the affordable prices fool you, they are fully licensed, insured, and bonded. Thanks Mashav Relocation for an outstanding move!!!

The love family Badash

15:36 06 Sep 17

We used this company for our local moving recently. It was only a loading/unloading job per hour. They did not have to do anything especial since the furniture and other stuff were already packed. We offered them coffee and cupcakes in the morning and then another break at lunch time. My husband bought them the same meals we were having from a nearby restaurant. But the head of the crew was rude enough to tell my husband that he had to pay for the time they were in break and my husband could not say no, who could? At the end they charged us about one hour extra for the break they took.If you decide to use this company for your moving, do not worry about how tired they look or do not feel guilty if a delicious aroma has filled the house and they are hungry. They do not deserve to be treated nicely.

shila roberts

20:27 15 Jul 17

Great helpful company! Staff helped me set up my move easily.. everything was handled quickly...moving processes can be very stressful, but they made it less stressful. Everything was professional and on time.

18:13 07 Jun 17

Liezell Bradshaw

10:34 25 May 17

Danielito Cartagena

15:49 21 May 16

Meital Zur Cohen

20:57 28 Apr 16

Fantastic moving company! Everyone from their office representative to the wonderful movers were helpful and kind.

bob smith

16:21 05 Jan 16

Great moving company they were very professional from the beginning. They came in and did a walkthrough for us gave us an estimate that beat out the other estimates by other moving companies by over a $500.00.The best part was there price did not go up from the time they gave us their quote to the time the delivered or things.Roger and Michael the movers were great they packed everything and had everything in the moving truck in about 3 hours and nothing was lost or broken, I'm talking about a full packing of every thing.All in all I was extremely pleased with there service and would definitely use them again for moving. I'm so glad I called and went with them. Very satisfied happy customer!!!Hila

Hila Benmergi

13:58 16 Dec 15

The worst experience ever I had all my life. I moved from DC to FL .i signed moving cost $1,400 but this moving cost me more than $6,000 . They delayed delivery 20 days , and scheduled more than 5 times. Just stay away !This guys big scammers . You give them your hand they take your arms .

BORSA FATIHI

19:57 03 Nov 15

mike perez

06:01 12 Sep 15

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Moving Customer Satisfaction Survey – Mashav Relocation

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